Refund policy

Return & Refund Policy

Return Window
Returns are accepted within 14 days of delivery. Only unopened and unused devices in their original packaging qualify for a refund.

Non-Returnable Items
Due to the personal nature of skincare devices, any opened or used product cannot be returned. This is a hygiene standard, not a choice.

How to Start a Return
Email Gvardihelp@outlook.com with your order number and reason for return. We'll send return instructions if your request qualifies.

Return Shipping
Customers are responsible for return shipping costs. We do not provide prepaid return labels.

Refund Processing
Once we receive and inspect the returned item, your refund is processed within 5-7 business days to your original payment method.

Damaged or Defective Items
If your device arrives damaged or defective, email us within 7 days of delivery with a photo. We'll send a replacement at no cost to you — no return required for defective items.